Refund policy

Due to the digital nature of our products, all sales are final and we do not offer refunds or exchanges once a purchase has been made and the file has been delivered.

Please read product descriptions carefully before purchasing to ensure the product is right for you.

Exceptions

If you experience a technical issue with your download (e.g. the file is corrupted or you are unable to access it), please contact us at hello@thepromptnook.com within 7 days of purchase and we will do our best to resolve the issue promptly.